Fees
We believe in complete transparency. Below is a comprehensive breakdown of our fee structure for landlords and tenants, covering our core service tiers and regulatory administration.
Heera Estates And Lettings Limited is not currently registered for VAT, so all fees shown below are final and no VAT is applicable.
1. Core Service Packs
Full Property Management Service
Our comprehensive, hands-off package covering compliant tenant matching, maintenance handling (including arranging emergency repairs), ongoing legal compliance, and routine property inspections.
Monthly Management Commission: 8% of the monthly rent collected
(Subject to a minimum fee of £70.00) When we find the tenant, our letting fee (50% of the first month's rent, minimum £499) also applies.
Included: rent paid to you within 5 working days of it clearing, with a statement; inspections every 6 months; repairs and replacements arranged whatever the cost (we ask you first for jobs of £150 or more); compliance management, so we track and book your safety checks; and full Right to Rent responsibility.
Let Only / Tenant Find Service
One-off fee: 50% of the first month's rent (minimum £499). Includes marketing, viewings, tenant referencing and preparing the tenancy agreement. Also includes collecting the first month's rent and deposit, and protecting the deposit with the DPS before transferring it to your own DPS account.
Management Only Service (existing tenancy)
8% of the monthly rent collected (minimum £70).
Rent guarantee and legal expenses insurance are not provided by Heera. They are available by referral to our insurance partner, and the premium is payable to the insurer. We do not arrange, advise on or sell insurance.
2. Compliance, Certification & Safety Fees
To ensure your property meets the strict statutory safety benchmarks required for UK lettings, we can coordinate and execute the following professional assessments:
Gas Safety Certificate (CP12): £95.00
Energy Performance Certificate (EPC): £95.00
Electrical Installation Condition Report (EICR): At cost
(Subject to variations for exceptionally large properties)
3. Administrative & Standard Tenancy Support Fees
In line with the Tenant Fees Act 2019, these costs are never charged to tenants. Referencing and tenancy agreement preparation are included in our letting fee. The fees below apply only where a service is needed outside our standard letting service, for example a takeover or a new tenant on an existing tenancy.
Tenancy Agreement Preparation: £150.00
Tenant Referencing & Legal Background Checks: £70.00 per applicant
Inventory and check-in by an independent clerk (optional): From £150.00 (Based on property size)
Deposit Protection with the DPS: Included in all our services
Deposit Dispute Handling: £120.00 (Let Only landlords; included in Full Management and Management Only)
Serving of Statutory Notices : £90.00
Submission of Non-Resident Landlord (NRL) Financials to HMRC: £50.00 per quarter
Professional Hourly Rate: £60.00 per hour (For court attendance or bespoke requests)
Project management of refurbishment, improvement or pre-letting works over £1,000: 10% of the net cost of works (confirmed in writing before work starts)
Re-letting within 6 months: if a tenancy ends within its first 6 months (other than where you choose to end it), the next letting is charged at half the letting fee
Check-out by an independent clerk: at cost
Ending the agreement once a tenancy has started: £250 (file and key handover, deposit transfer and final statement)
Tenant Fees
In line with the Tenant Fees Act 2019, tenants are only asked to pay the following:
Holding deposit: one week's rent to reserve the property while checks are completed. Refunded within 7 days, or with the tenant's consent put towards the first month's rent. It may only be kept if the tenant fails a Right to Rent check, gives false or misleading information, withdraws, or fails to take reasonable steps to enter into the tenancy within the agreed deadline (normally 15 days).
Security deposit: Five weeks' rent, protected with the Deposit Protection Service (DPS).
Before move-in: Security deposit and the first month's rent payable after the tenancy agreement is signed and before the tenancy starts. We will not ask for more than one month's rent in advance.
Utilities, council tax, TV licence and communication services: Payable by the tenant where the tenancy agreement says so.
Late rent: interest at up to 3% above the Bank of England base rate on rent overdue by 14 days or more, where the tenancy agreement allows.
Lost keys or security devices: the reasonable cost of replacement, evidenced in writing, where the tenancy agreement allows.
Changes to the tenancy at the tenant's request: £50, or reasonable costs if higher, evidenced in writing.
Early termination at the tenant's request: no more than the landlord's loss or reasonable costs incurred.
There are no charges to tenants for referencing, tenancy agreements, inventories or check-in.
Regulatory Compliance & Consumer Protection
Client money we hold is protected under the Client Money Protect scheme, and we are members of an independent redress scheme:
Heera Estates and Lettings Limited, registered in England and Wales, company number 17244187. Registered office: 120c Melton Road, Leicester LE4 5ED.
Independent Redress Scheme: We are fully registered members of the Property Redress Scheme (PRS). Our Membership Number is PRS059275.
Client Money Protection (CMP): Membership Number: CMP015414
View our Client Money Protect certificate